Shipping & Return Policies
We greatly appreciate your business and strive to be a good partner for your projects. As part of our goal to provide the best possible customer service, we would like to be transparent with the following policies:
We ship USPS, UPS or Federal Express from our studio at 1 Federal Street in Nantucket, MA. We can also ship DHL or Federal Express for international clients. We cannot however ship to P.O. or A.P.O. addresses.
We endeavor to ship orders within 4-5 business days. All orders are insured through the carriers. We will provide a tracking number through email upon shipment.
Let us know if the purchase is a gift. We can include a gift card with a short note from you.
While we take pride in the quality of our products and hope that you will be very pleased with your purchase, we recognize that returns may occur. We ask that you contact us within 14 days of your order's arrival with the reason for your request at email@example.com. We accept product returns (excluding yardage cut at your request, custom finished goods or in-store purchases). Product returned in its original condition will receive a full refund minus all shipping charges.
If your product arrives damaged, please notify us within 2 business days. We ask that you send photos of the damages so that we can notify the carrier. If the carrier is at fault, we shall issue you either a refund or - if possible - send you a replacement.
All in-store purchase returns are for in-store credit or exchange only.